Posts Tagged ‘branding’

The Best Way To Make A Mistake Worse

Thursday, April 29th, 2010

I love learning how we make decisions.  The rationale we all use never ceases to amaze me.  What’s interesting now:  how we rationalize our behavior during this economy.  Exhibit A:  a comment my client overheard during a recent speech:  “I won’t change my website or marketing materials even if I need to because they cost me too much money.”  (Emphasis is mine.)  I am not making this up.

I understand the pain of spending hard-earned money on something  just to find out later that you have to do it again.  (Yes, it’s happened to me.)  And…we create our own economic downturn if we’re not willing to let go of past efforts and fix our mistakes.  So ask yourself:  how am I getting a good return on my investment when I keep something that doesn’t work?  To paraphrase an old saying, aren’t we throwing good time and energy after bad?  Something to think about…

How Mass Market Experts Can Get Corporate Revenue

Tuesday, April 20th, 2010

One of the biggest tasks for experts on “mass market” areas such as health, life balance, etc.:  finding one buyer who will purchase many units.  To the rescue:  Corporate America.  Example:  wellness programs are more open to healthcare coaching as a way to increase participation.  (The more people participate, the more savings on costs.)  This interest is great for both experts with an army of subcontractors and for the tech-savvy with Internet-based solutions.

Key question:  how can your expertise fit into this scenario?  Worth taking time from your busy day to figure that out?  And that’s exactly what the market assessment can help with.  Here’s the link.  Contact Vicky Likens at vlikens@sullivanspeaker.com if you want to explore further.

Insights vs. Stories

Thursday, April 15th, 2010

What drives buyers (and me) crazy:  when we ask a question and get a story.  Folks, this is a test to see how clear you are and if you have anything worthwhile to tell the marketplace.  Stories that start without insights send a message:  I got nothin’ but platitudes, so I hope to blind you with my stellar storytelling skills.

The time to launch into your favorite client success story (or your life story) is AFTER you’ve answered a compelling point.  Media will hear the soundbite first, then they can hear the story because it illustrates the point.  Look for my proprietary formula on compelling soundbites on next Tuesday’s Extreme Mini Makeover call.  I’ve spent years refining this formula and it’s worked for thousands of experts.  To register for the series, click here.

Make Your Point In Ten Seconds

Tuesday, April 13th, 2010

We all ramble.  Why?  Too much information and not a good way to decide what is the most important.  The catch:  what we think is important and what the buyers want to know first are usually two different things.  It’s easy to get too emotionally involved in our “babies.”  I call this “strategic use of details.”  Here’s my latest video rant on this mistake and how to create those killer sound bites.

Want more?  Sure you do.  It’s not too late to register for the Extreme Mini Makeover series.  All the calls are recorded, so it’s easy to catch up.  This is a no-hassle way to eat the huge branding elephant one bite at a time.  Take advantage of this step-by-step approach by clicking here.

How Buyers Find You

Tuesday, March 30th, 2010

Fascinating research from RainToday.com and Hubspot about how buyers find experts points to one common denominator:  prominent brands work.  According to 200 buyers (who represent over $1.7B in professional service purchases), the top get-in-the-door tactic is also the world’s oldest:  referral from colleagues.  Other highlights:

  • Personal recognition and awareness (that’s branding, people) comes in at a close third at 73%.
  • In-person seminars (66%) slightly beat out industry presentations (62%).
  • Internet search was ninth at 55%.
  • Rounding out the top ten:  industry web site or story.

Moral of the story:  good ol’ fashioned reputation trumps Internet activities every time.  Here’s the link if you like bar graphs.

Have You Been Tweckled?

Thursday, March 25th, 2010

Talk about bad news traveling fast.  Mess up a speech, and deal with an avalanche of disparaging tweets in real time.  It now has a name:  tweckled.  I knew there was a dark side to those dang tweets…  Whatever happened to going up to a speaker and talking to them face-to-face?

Want to avert that disaster?  First, use Twitter to announce your acceptance so you can do some research and get feedback from attendees.  Second, check out Jeff Hurt’s blog “midcourse correction.”  Very passionate about how associations, their conferences — and their speakers — can stay relevant and focused on the attendees.  What I like best:  his views are research-based.  Very generous with his information.  A great insightful resource we experts can use to stay ahead of the curve.  He even has a free ebook on how social media will impact meetings this year.  Here’s the link.

2010 Marketing Budgets Benefit These Experts

Tuesday, March 23rd, 2010

Social media experts can look forward to a killer year.  Why?  Because Corporate America is throwing major money into their fear that bloggers and face-bookers are out there bashing their brand.  So they are tossing ROI (return on investment) overboard and spending money on social media.  According to this Marketing Budgets 2010 study, 70% of respondents are decreasing offline marketing efforts and investing in online social media.  The make up of respondents are also interesting:  a majority of the professional side is BtoB, showing that social media is going beyond the consumer realm.  The study not only cites a priority to protecting the brands but also a gap in understanding the power of social media on ROI.  That’s where the experts can really make a difference.  Look for this topic — determining ROI on social media — to be very popular at industry events.

Go Beyond Your Story!

Thursday, March 18th, 2010

I’ve got bad news for a lot folks out there.  This is something people you just met don’t want to tell you to your face.  But it needs to be said.  Unless you’re famous, the marketplace doesn’t really care about your story.  Yes, they will express empathy for about 30 seconds.  But that’s not enough to buy your book or invite you to speak.

And here’s the ugly truth about why:  there’s nothing in it for them.  They can’t help you — whatever you overcame already happened.  Sure, they can celebrate the happy ending, but that’s about you, not them.  And the surprising reason we tell our long story:  because too many of us think that’s the only thing that differentiates us.  Wow.  That’s sad.

Instead, I have three ways to use your story as a springboard to introduce something more intriguing.  And I’m drilling down on those strategies for the next call of the Extreme Mini Makeover series next Tuesday.  Click here to register for the series.

The New Normal For Meetings

Thursday, March 4th, 2010

Want to speak at corporate and association events?  Then listen up:  budgets are back…at 2008 levels.  Even the big dawgs — like the insurance industry — have the budget blues, according to a small (100 respondents) study by Financial & Insurance Conference Planners (FICP).  The good news:  meetings are on top executives’ radar, so killer speeches will be noticed by high-level buyers.  The bad news:  doing more with less has resulted in meeting consolidations and more pressure on “value.”  The new buzz word:  prudent search.  Translation:  even if you offer reduced speaker fees and other goodies, buyers will keep looking for a better deal.  So don’t expect your gimme’s to speed up the close.

Bottom line:  Everyone — even those who can afford lavish events — are scaling back.  Says one respondent:  “the days of Bruce Springsteen singing at our event are over.”  Bummer…

Get Value From Your Vendors

Tuesday, March 2nd, 2010

Gave a short talk on branding in Phoenix the other day.  An interesting question was raised:  how do you get full value from folks you hire to help?  One person thought that issue was on the vendors.  “Be very clear about what you are going to get,” she said.

I agree, due diligence is a smart move.  Some folks will say anything to get a client.  As someone who both hires and gets hired, I think return on investment rests more on the client.  Three questions to ask ourselves before we hold outsiders accountable:

  • What is solving this problem worth to me?
  • What am I willing to do to get what I say I want?
  • And very important in this economy:  what resources am I willing to invest in meeting this need?  (Over 75% of the incoming calls I get can not answer this question.  Seriously.)

Every problem has a price, both in time, effort, and in money.  Not only must we be clear on our needs, we also must be willing to implement and invest in what we need.  Perhaps the due diligence starts with us.